Exchanges / Returns


 

EXCHANGES

We happily exchange items provided they are returned to us within 7 days of receipt.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, please include your original order receipt (that you received with the parcel) OR contact us for a exchange form OR simply include a note with your order number, and email address so we can contact you regarding the exchange with store credit/exchange information.

We also offer store credits if your not sure what you want to exchange it for at the time.

Bella Eve & Me

PO BOX 492

GLADESVILLE NSW 2111

Unless the item is faulty or significantly not as described the buyer is responsible for all shipping associated with an exchange of an item.

REFUNDS

We only offer refunds if your item is faulty or significantly not as described.

All of our items are thoroughly checked for quality prior to shipping, however if an item is faulty a replacement or full refund will be given.

You have 7 days from the date of arrival to inform us of any faults/flaws with your items and provide us with the tracking number of your returned goods.

Bella Eve & Me

PO BOX 492

GLADESVILLE NSW 2111

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved the refund will be processed and the funds will be returned to your original method of payment.

If you have not received your refund 12 business days after it has been processed please contact us at bellaeveandme@hotmail.com

Please monitor your emails if you have returned an item for a refund as we may need information off you to process and complete the refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a reason that is no fault of ours (the item is NOT faulty, and is NOT significantly not as described) the cost of the original shipping will be deducted from your refund.

When returning an item we highly recommend you use a tracked service, refunds or exchanges will not be provided on items we do not receive.

 

SALES ITEMS

Sale items are not eligible for return or exchange.

 

UNDELIVERED PARCELS

You have 2 months from the date of order to contact us regarding an undelivered parcel/parcel that hasn’t been received, we will follow through with our tracking information and resend or rectify the issue where it is our fault, if the address is incorrect or has changed or there is any other reason that is deemed to be the customers fault the parcel will only be resent at their expense.

If the 2 month time frame has expired with no contact we will not be able to offer any resolution for an undelivered parcel as we cannot track or trace a parcel after this time.

If an undelivered parcel is returned to us we will contact the intended customer for re-delivery, if the parcel was undelivered due to fault of the customer, the customer will need to pay for postage again. In the case that the customer does not wish to repay the postage charge, the customer will be offered a store credit ONLY in replacement  for the undelivered parcel, the store credit will be for the cost of the items purchased less postage. No refunds are offered in this circumstance.

SHIPPING FOR EXCHANGES/ RETURNS

If item is being returned due to a fault or incorrect packaging all shipping costs will be covered by Bella Eve & Me.

If item is being returned due to incorrect ordering then please note that postage for exchanges is at the customer’s expense and is non-refundable. 

We strongly recommend items are sent with tracking information as we will not be held responsible for items lost in the post.

  

DISCLAIMER

Bella Eve & Me - DO NOT accept any liability which may arise from your use of the products.

Bella Eve & Me advise Parental Supervision at ALL times when in use of the products

Headbands/Headwraps, Hair Clips etc should not be worn when child is sleeping - as recommended by the SIDS guidelines.